What You Will Learn

1. The Context for Business Process Modelling: The purpose and benefits of business process modelling for customers, staff, and the organisation. The three levels of the business process hierarchy- enterprise, event-response, and actor-task- their relationship and the difference in detail represented at each. The process view versus the functional view of an organisation, including advantages and disadvantages of each.

2. Modelling at the Enterprise Level: Interpreting organisational business process models- Porter’s Value Chain, Value Proposition, SIPOC, and Harmon’s Organisational Model. How enterprise-level processes support the delivery of the value proposition across product/service attributes, customer relationships, and image/reputation.

3. Modelling at the Event-Response Level: Interpreting the construction of a business process model and its elements- event, actor, task, swimlane, decision point, fork and join, outcome, process flow, and timeline. The importance of standard notation- UML and BPMN- and the consequences of disregarding conventions. Distinguishing between process, task, and step. OPOTOT- one person, one place, one time. Internal, external, and time-based business events. Process performance measures- financial, customer experience, and process efficiency.

4. Modelling at the Actor-Task Level: Constructing a full task description- name, actor, trigger event, inputs, outputs, costs, performance measures, steps, and business rules. Documenting steps and business rules using UML activity diagram notation and use case descriptions.

5. Analysing and Improving Business Processes: Analysing processes using customer journey maps and the wastes of lean using the TIMWOODS acronym. Challenging business rules and assumptions when improving or automating processes- internal procedures, external constraints, and policies. Six generic approaches to process improvement- simplification, redesign, bottleneck removal, change task sequence, redefine boundary, and automate processing. Identifying areas contributing to unsatisfactory performance. Gap analysis on a to-be process model to identify functional requirements for IT solutions. Scenario analysis for evaluating processes. Introducing new process designs using POPIT.

Exam Details

How it Works

Step 1: Access to all five chapters and both practice tests on payment.

Step 2: Work through five chapters of recorded live sessions. Self-paced. You get access for 6 months even though most people are ready of the exams in a few weeks.

Step 3: Complete both practice tests timed. Focus on applying techniques to scenarios.

Step 4: Book Your Exam, if not already booked. Book through us at our discounted accredited centre rate.

Step 5: Sit and pass. We have a 90%+ first-attempt pass rate for our students.

What Is Included

• Five chapters of recorded live exam prep sessions
• Full MBP syllabus coverage
• Scenario-based application guidance at K3 level throughout
• Practice tests
• Six months access
• Option to book your MBP exam at our discounted accredited centre rate

Frequently Asked Questions

How does this differ from the Foundation Certificate process content? The Foundation introduces process modelling at the understand and recall level. This Practitioner Certificate operates at the apply level. You will be expected to interpret given process models, identify errors and inconsistencies, classify elements correctly, and select appropriate improvement strategies for scenarios.

Is this the right certificate if I work in digital transformation? Yes. This is the most directly relevant BCS Practitioner Certificate for digital transformation practitioners. The syllabus covers skills, such as process analysis, improvement approaches, gap analysis, POPIT impact assessment, that sit at the heart of transformation work.

Option 1: Course Only

Option 2: Exam Only

Option 3: Course + Exam Bundle (⭐ Best Value)

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